Customer Privacy Notice
Exactly what the Customer app collects, what Vendors and Riders can see about you, and the controls in your profile.
- Applies to
- Customers
- Effective
- September 6, 2026
- Last updated
- September 6, 2026
On this page (10 sections)
This notice covers the KwikFastHurry Customer app specifically. It supplements the Privacy Policy, which applies to the whole Platform.
#1. What the Customer app collects
| Data | Why | Required? |
|---|---|---|
| Name, email, phone number | Account, receipts, order contact | Yes |
| Delivery addresses and access notes | To deliver your order | Yes |
| Date of birth | Age-restricted items only | Only if you order them |
| Payment method reference (last 4, expiry, brand) | To take payment. Full card details sit with our processor | Yes |
| Order history, baskets, favourites | Reordering, recommendations, support | Yes |
| Approximate or precise location | Find nearby stores, set an address | Optional — you can type an address instead |
| Ratings, reviews and photos you post | Public feedback | Optional |
| Support messages and call metadata | To help you | Only when you contact us |
| Device and app diagnostics | Crash fixes, security | Yes |
| Advertising identifier | Measuring ads | Optional — off unless you consent |
#2. Location — precisely what happens
The Customer app asks for location only while the app is in use. It never collects your location in the background.
We use it to show nearby stores, set your delivery pin accurately, and estimate delivery time. If you decline the permission, everything still works — you enter your address manually.
We do not track your movements between orders.
#3. What other people can see about you
This is the part people most want to know.
| Who | Sees | For how long |
|---|---|---|
| Vendor | Your first name, order contents, order notes, and a masked phone number | While the order is active |
| Rider | Your first name, delivery address, access notes, and a masked phone number | From acceptance until the delivery completes, then address access is removed |
| Other customers | Only your review text and the display name you chose | Until you delete the review |
| KwikFastHurry support | Your order and account records, on a need-to-know basis, logged and audited | While handling your case |
Neither Vendors nor Riders see your real phone number, your email address, your payment details, your order history, or any other address you have saved. Calls and messages go through a masking service that expires when the delivery ends.
#4. Photographs at drop-off
If you choose "leave at my door", the Rider photographs the delivered order as proof. That photograph:
- is visible to you in the order details;
- is used only to resolve disputes about whether an order arrived;
- is deleted after 90 days;
- is not used for training, advertising or any other purpose.
Riders are instructed to photograph the order, not people, windows or interiors. If a photograph of your property concerns you, tell us at privacy@kwikfasthurry.com and we will delete it immediately.
#5. Your controls in the app
| Control | Where |
|---|---|
| Edit or delete saved addresses | Profile → Addresses |
| Remove a saved payment method | Profile → Payment |
| Turn off marketing email, push, SMS | Profile → Notifications |
| Opt out of targeted advertising | Profile → Privacy → Do Not Sell or Share |
| Turn off analytics | Profile → Privacy → Analytics |
| Download your data | Profile → Privacy → Download my data |
| Delete a review | Tap the review, then Delete |
| Delete your account | Profile → Settings → Account → Delete account |
| Location permission | Your device settings |
#6. Marketing
We send marketing only where you have not opted out, and every message carries a one-click unsubscribe. Reply STOP to any marketing SMS. Turning off marketing does not stop service messages such as order updates, receipts and security alerts — those are part of the service.
#7. How long we keep your data
Full detail is in Section 5 of the Privacy Policy. The short version for Customers:
- Profile — until you delete your account, then erased within 30 days.
- Order records — 7 years, for tax and dispute purposes, in a restricted-access store.
- Drop-off photographs — 90 days.
- Support conversations — 3 years.
- Location data — used in the moment, not stored as a history.
#8. Children
The Customer app is for adults. We do not knowingly collect data from anyone under 18. See our Child Safety Standards.
#9. Your rights
Access, correction, deletion, portability, and opting out of targeted advertising are all available to you. See Your Privacy Choices for the mechanics, or write to privacy@kwikfasthurry.com.
#10. Contact
Privacy questions: privacy@kwikfasthurry.com · +1 (888) 555-0199 · KwikFastHurry, Inc., 1 Market Street, Suite 500, Wilmington, DE 19801, USA
Questions about this document? Write to legal@kwikfasthurry.com. This page is published by KwikFastHurry, Inc. and is provided for information only; it is not legal advice.