Account & Data Deletion

This page explains how to delete your KwikFastHurry account and the personal data associated with it. It is the deletion request page referenced in our Google Play and App Store listings, and it applies to the Customer app, the Vendor app and the Rider app.

You can request deletion whether or not you still have the app installed.

#1. Delete your account in the app

The fastest route. Available in all three apps:

1. Open the KwikFastHurry app and sign in.
2. Go to Profile → Settings → Account.
3. Tap Delete account.
4. Choose whether to delete everything or only delete your personal data (see Section 3).
5. Confirm with the one-time code we send to your registered email or phone.

You will receive an email confirming the request and the date the deletion will complete.

#2. Delete your account without the app

If you cannot access the app, email privacy@kwikfasthurry.com with the subject line "Delete my account", and include:

• the email address or phone number registered to the account;
• which app you used — Customer, Vendor or Rider;
• whether you want full deletion or data-only deletion.

We will verify your identity before acting — normally by sending a one-time code to the registered contact details, and for Riders and Vendors by confirming details we already hold. You can also call +1 (888) 555-0199 or write to KwikFastHurry, Inc., 1 Market Street, Suite 500, Wilmington, DE 19801, USA.

#3. Two kinds of request

#4. What gets deleted

Within 30 days of a verified request we permanently erase:

• your profile — name, email address, phone number, profile photo, date of birth;
• saved delivery addresses and delivery notes;
• stored payment method references and saved cards;
• order and basket history linked to your identity;
• ratings, reviews and photographs you posted;
• support conversations, except where they relate to an open dispute;
• marketing preferences and any advertising profile;
• device identifiers and push notification tokens;
• Riders: location traces, shift records, vehicle and document images;
• Vendors: store listing content, menu images and contact details.

Backups are encrypted and rotate on a fixed cycle; deleted data is purged from all backups within 90 days.

#5. What we must keep, and why

Some records cannot be deleted on request because the law requires us to keep them. We restrict access to these and use them only for the purpose that requires retention.

Where we retain a record for a legal reason, we keep the minimum needed — typically an order reference, amount and date, not your full profile.

#6. Before you delete — please check

• Spend or withdraw your balance. KwikFastHurry credit, promotional balance and referral rewards are forfeited on deletion and cannot be restored.
• Riders and Vendors: make sure all pending payouts have settled. We will complete outstanding payouts to your registered bank account before closing the account.
• Close open orders and disputes. Deletion is paused until active orders complete and open disputes are resolved.
• Download your data first if you want a copy — request it from privacy@kwikfasthurry.com or via Profile → Privacy → Download my data.
• Cancel any subscription. Deleting the account does not automatically stop a subscription billed through the App Store or Google Play; cancel it in the store first.

#7. Timeline

Changed your mind? Contact privacy@kwikfasthurry.com within the 14-day grace period and we will restore the account. After that the deletion is irreversible.

#8. If we cannot delete straight away

We will tell you, and explain why, if:

• you have an open order or active shift;
• you have an unresolved dispute, chargeback or investigation;
• you have an outstanding balance owed to KwikFastHurry;
• we are subject to a legal hold covering your records;
• we cannot verify that the request came from you.

Once the blocker clears, the deletion proceeds automatically.

#9. Related rights

Deletion is one of several rights you hold. To access, correct or export your data instead, or to opt out of advertising without closing your account, see Your Privacy Choices and our Privacy Policy.

#10. Contact

Email privacy@kwikfasthurry.com · Phone +1 (888) 555-0199 · Post KwikFastHurry, Inc., 1 Market Street, Suite 500, Wilmington, DE 19801, USA

If we refuse a deletion request you may appeal — reply with the subject line "Privacy Appeal" and a different reviewer will assess it within 45 days.