Contact & Legal Notices

Everything you might need to reach the right team at KwikFastHurry, in one place.

#1. Company details

#2. Which inbox to use

Using the right inbox gets you a faster and better answer than any of them will as a catch-all.

#3. Response times

#4. Service of process

Formal legal process must be served on our registered agent, not by email:

Registered Agent — KwikFastHurry, Inc. 1 Market Street, Suite 500, Wilmington, DE 19801, USA Attn: Legal Department

We do not accept service of process by email, in-app message, social media or through customer support. Notices sent by those routes are not effective.

Courtesy copies may be emailed to legal@kwikfasthurry.com in addition to proper service.

#5. Law enforcement requests

Requests from law enforcement for user data must be submitted on official letterhead to legal@kwikfasthurry.com with the subject line "Law Enforcement Request", and must include the legal authority relied on, the specific account identifiers, and the specific records sought.

• We require valid legal process — a subpoena, court order, or search warrant appropriate to the data requested.
• We disclose the minimum data responsive to the request.
• We notify the affected user before disclosing, unless we are legally prohibited from doing so or there is an imminent risk of serious harm.
• Emergency requests involving a risk of death or serious physical injury are handled 24/7 — mark the subject line "Emergency Disclosure Request".
• We object to requests that are overbroad, vague, or not supported by proper legal authority.

#6. Security vulnerability disclosure

We welcome reports from security researchers and will not pursue legal action against anyone who follows this process in good faith.

Report to security@kwikfasthurry.com. Please include reproduction steps, the affected endpoint or app version, and an assessment of impact.

Please do: test only against your own account; use the smallest proof of concept that demonstrates the issue; report promptly; give us 90 days before public disclosure.

Please do not: access, modify or delete data belonging to anyone else; degrade the service or run denial-of-service tests; use social engineering or physical intrusion against our staff or offices; or use an automated scanner that generates significant load.

We acknowledge within 2 business days, triage within 5 business days, and will keep you updated until the issue is resolved. We are happy to credit researchers publicly with their consent.

#7. Disputes

Before starting formal proceedings, please raise the matter with us. Section 16 of the Platform Terms of Service requires 60 days of good-faith informal resolution first, and most disputes are settled in that window.

Send disputes to legal@kwikfasthurry.com with a description of the issue, the outcome you want, and any order or account references.

#8. Media and press

Press enquiries: legal@kwikfasthurry.com, subject line "Press". Brand assets and usage rules are in Section 7 of our Intellectual Property & DMCA Policy.

#9. Regulators and consumer bodies

If we have not resolved your concern, you may also contact:

• your state Attorney General's consumer protection division;
• the Federal Trade Commission at reportfraud.ftc.gov;
• the California Privacy Protection Agency, for California privacy matters;
• your local supervisory authority, if you are in the EEA or the UK.

Please tell us first — we would rather fix it than have you go elsewhere.