Privacy Policy

KwikFastHurry, Inc. ("KwikFastHurry", "we", "us") respects your privacy. This Policy explains how we collect, use, share and protect personal information when you use the KwikFastHurry Customer app, Vendor app, Rider app, our websites and related services (the "Platform").

Role-specific detail is set out in the Customer, Vendor and Rider privacy notices. Where those notices differ from this one, they add to it rather than replace it.

#1. Information we collect

#1.1 Information you give us

#1.2 Information we collect automatically

• Device and app data — device model, operating system, app version, language, time zone, mobile network, crash logs and diagnostic data.
• Identifiers — IP address, advertising identifier, and a KwikFastHurry device identifier.
• Usage data — screens viewed, features used, search terms, session length, referring links.
• Location data — described in Section 2 below.
• Cookies and similar technologies — described in our Cookie & Tracking Policy.

#1.3 Information from third parties

• Vendors — order confirmations, preparation status and fulfilment issues.
• Payment processors — authorisation results, chargeback notices and fraud signals.
• Background check providers — screening results for Riders, handled under our Background Check Disclosure.
• Mapping and routing providers — estimated travel times and route data.
• Social or single sign-on providers — if you choose to sign in with them, the basic profile data you approve.
• Marketing and analytics partners — aggregated campaign performance.

#1.4 Information we do not want

Please do not send us sensitive information we have not asked for — such as health conditions, biometric data, racial or ethnic origin, religious beliefs, or precise financial account numbers — through support channels or delivery notes. If you do, we will delete it once we have dealt with your request.

#2. Location data

Location is central to a delivery service, and we are deliberate about it.

You can turn location permissions off at any time in your device settings. Turning them off will limit or disable core features — Riders cannot receive dispatches without location, and Customers will need to enter addresses manually.

Riders: the Rider app shows a persistent notification whenever background location collection is active. We stop collecting your location when you go offline.

#3. How we use information

We use personal information to:

• Provide the service — create your account, take and route orders, dispatch Riders, calculate fees and distances, show live tracking, and process payments and payouts.
• Communicate — send order status, receipts, service announcements, and respond to support requests.
• Keep the Platform safe — detect and prevent fraud, account takeover, payment abuse, fake reviews, and violations of our Acceptable Use Policy; investigate safety incidents.
• Improve and develop — analyse usage to fix bugs, improve routing and estimates, and build new features.
• Personalise — recommend stores and items, remember preferences.
• Market — send offers you can opt out of at any time, and measure campaign effectiveness.
• Comply with law — tax reporting, licensing obligations, responding to lawful requests, and enforcing our agreements.

#3.1 Legal bases

Where a law such as the GDPR applies to you, we rely on: performance of a contract (providing the service); legitimate interests (safety, fraud prevention, product improvement); consent (marketing, precise location, non-essential cookies); and legal obligation (tax and regulatory records).

#3.2 Automated decision-making

We use automated systems to dispatch orders to Riders, to estimate delivery times, to price dynamically, and to flag suspected fraud. A fraud flag can result in an order being declined or an account being suspended. A human reviews any decision that permanently deactivates an account. You may contest such a decision by writing to privacy@kwikfasthurry.com.

#4. How we share information

We share personal information only as described here. We do not sell your personal information for money.

#4.1 Between users, to complete an order

• Vendors receive your first name, order details and, where required, a masked phone number.
• Riders receive your first name, delivery address, delivery notes and a masked phone number for the duration of the delivery. Access to the address is removed after the delivery completes.
• Customers see the Rider's first name, photo, vehicle type and live location while the delivery is in progress.

Contact between Customers and Riders is placed through a masking service so neither party sees the other's real number.

#4.2 Service providers

We share with vendors who process data on our behalf under contract: cloud hosting, payment processing, identity verification, background checks, mapping and routing, communications and push notifications, analytics, customer support tooling, and fraud prevention. They may use the data only to provide services to us.

#4.3 Legal and safety

We may disclose information where we believe in good faith that it is necessary to comply with a law, regulation, subpoena or court order; to enforce our agreements; to detect or prevent fraud or security issues; or to protect the rights, property or safety of any person. Where we are legally permitted, we will notify you of a request for your data.

#4.4 Corporate transactions

If KwikFastHurry, Inc. is involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction, subject to the protections in this Policy.

#4.5 Advertising partners

We may share limited identifiers (such as a hashed email or advertising identifier) with advertising platforms to show you relevant ads and measure them. Under California law, this may be treated as "sharing" for cross-context behavioural advertising. You can stop it — see Your Privacy Choices.

#5. How long we keep information

We keep personal information for as long as your account is active, and afterwards only as long as we need it:

Where we must keep records after you delete your account, we restrict access to them and use them only for the purpose that requires retention.

#6. Security

We protect personal information with encryption in transit (TLS) and at rest, role-based access controls, least-privilege administration, network segmentation, logging and alerting, secret management, employee background checks and mandatory security training, and regular penetration testing and vulnerability scanning.

No system is perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and the relevant regulators as required by law. Report a suspected vulnerability to security@kwikfasthurry.com.

#7. Your rights and choices

Depending on where you live, you may have the right to:

• Know and access the personal information we hold about you;
• Correct inaccurate information;
• Delete your personal information;
• Port a copy of your data in a portable format;
• Opt out of targeted advertising, sale or sharing;
• Limit the use of sensitive personal information;
• Withdraw consent at any time, without affecting processing already carried out;
• Not be discriminated against for exercising any of these rights.

Detailed instructions, including the California-specific notice, are on Your Privacy Choices. Account deletion is described on Account & Data Deletion.

How to make a request: email privacy@kwikfasthurry.com, use the in-app privacy controls, or call +1 (888) 555-0199. We verify your identity before acting, respond within 45 days, and may extend once by a further 45 days where the request is complex. There is no charge unless a request is manifestly unfounded or excessive.

Authorised agents may submit a request on your behalf with written permission signed by you; we may still contact you directly to confirm.

#8. Children

The Platform is not directed to children and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact privacy@kwikfasthurry.com and we will delete it. See also our Child Safety Standards.

#9. International transfers

We are based in the United States and use service providers in several countries. Where we transfer personal information out of a region with transfer restrictions, we rely on appropriate safeguards such as Standard Contractual Clauses, and we assess the destination country's laws. Contact privacy@kwikfasthurry.com for a copy of the safeguards we use.

#10. Third-party links

The Platform links to sites and services we do not control, including Vendor websites and app stores. This Policy does not apply to them. Read their privacy notices before providing information.

#11. Changes to this Policy

We will post any revision on this page and update the "Last updated" date. For material changes we will give at least 15 days' advance notice by email or in-app notice. Previous versions are available on request from privacy@kwikfasthurry.com.

#12. Contact us

Privacy team — privacy@kwikfasthurry.com Phone — +1 (888) 555-0199 Post — KwikFastHurry, Inc., 1 Market Street, Suite 500, Wilmington, DE 19801, USA

If you are in the EEA or UK and we have not resolved your concern, you may complain to your local supervisory authority. If you are in California, you may contact the California Privacy Protection Agency.